Shipping policy
Overview
At Dali Team, we are committed to ensuring that your order is delivered to you as quickly and efficiently as possible. Please review our shipping policy for important details about our shipping methods, timelines, and costs.
1. Processing Time
• All orders are processed within [ 8 - 15 business days ].
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Rates and Delivery Times
We offer the following shipping options:
International Shipping
• Delivery times vary by destination and shipping method. Estimated delivery: [ 8 - 15 business days ].
• Shipping costs will be calculated at checkout based on the destination and weight of the package.
• Customers are responsible for any customs duties, taxes, or additional fees required by their country.
3. Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your shipment via the carrier’s website.
4. Lost, Delayed, or Damaged Packages
• Lost Packages: If your package is lost during transit, please contact us at dalishop11@gmail.com
. We will work with the carrier to resolve the issue.
• Delayed Packages: Delivery times are estimates and may be impacted by external factors such as weather or customs delays.
• Damaged Packages: If your package arrives damaged, please email us at dalishop11@gmail.com
within [48 hours] with photos of the damage.
5. Changes to Shipping Details
• If you need to update your shipping address, please contact us at dalishop11@gmail.com
within [24 hours] of placing your order.
• Once an order has shipped, we cannot modify the delivery address.
6. Contact Us
If you have any questions about shipping or need further assistance, feel free to contact us:
• Email: dalishop11@gmail.com